Last Updated: August 10, 2026
At The Newly Married Playbook, we want you to have a clear understanding of our cancellation and refund policy before purchasing our digital products.
All products sold through our website are currently digital products delivered electronically.
1. Digital Product Policy
The Newly Married Playbook products are delivered digitally after successful payment.
Because digital products can be accessed, downloaded, or delivered electronically immediately after purchase, we generally do not accept cancellations or refunds once the digital product has been successfully delivered.
Please review the product description and available information carefully before completing your purchase.
2. Before Purchase
We encourage customers to review the product description, included resources, and other information available on the product page before making a purchase.
If you have questions about the product before purchasing, you may contact us through our Contact Us page.
3. Refunds for Failed or Incomplete Delivery
A refund may be considered if:
- Payment was successfully completed but the purchased digital product was not delivered due to a technical issue.
- We are unable to provide the purchased digital product after receiving payment.
- The same transaction was charged more than once due to a technical or payment-processing error.
In such cases, please contact us with your order or transaction details so that we can investigate and assist you.
4. Duplicate Payments
If you have been charged more than once for the same order due to a technical error, please contact us.
After verification, the duplicate transaction may be refunded.
5. Incorrect Email Address
Customers are responsible for providing a correct and accessible email address during checkout.
If the product cannot be delivered because an incorrect email address was provided, please contact us as soon as possible.
We will make reasonable efforts to assist with delivery to the correct email address after verifying the order.
6. Refund Request Process
To request a refund or report a problem with your order, please contact us through the Contact Us page and provide:
- Name used during purchase
- Email address used during checkout
- Order or transaction details
- Reason for the refund request
- Any relevant information regarding the issue
We may request additional information to verify the transaction.
7. Refund Processing
If a refund is approved, it will generally be initiated through the original payment method used for the transaction.
The time taken for the amount to appear in your account may depend on the payment provider, bank, card issuer, or other financial institution.
Razorpay supports both full and partial refunds for captured payments.
8. Non-Refundable Situations
Refunds generally will not be provided in cases where:
- The digital product has already been successfully delivered.
- You have changed your mind after receiving the product.
- You purchased the product by mistake but the product was successfully delivered.
- You were unable to access the product because of an issue with your personal device, internet connection, or email account.
- You purchased the product without reviewing the product description and contents beforehand.
Exceptions may be considered where required by applicable law or where there has been a genuine technical failure in delivery.
9. Cancellation
Because our products are digital and delivery may occur immediately after successful payment, orders generally cannot be cancelled after the digital product has been delivered.
If you experience a technical problem immediately after placing an order, please contact us as soon as possible so that we can investigate the issue.
10. Fraudulent or Unauthorized Transactions
If you believe that a transaction was made without your authorization, please contact us immediately.
We may investigate the transaction and coordinate with the relevant payment provider where necessary.
11. Changes to This Policy
We may update this Cancellation and Refunds Policy from time to time to reflect changes to our products, services, business practices, or applicable laws.
Any changes will be posted on this page with the revised Last Updated date.
12. Contact Us
If you have questions regarding a cancellation, refund, payment, or digital product delivery issue, please contact us through the Contact Us page on our website.
